IT Service Management (ITSM) is a company that focuses on optimizing IT service delivery and management. They offer a range of solutions including ITIL-based consulting, implementation, and support services aimed at improving the efficiency and effectiveness of IT operations. Their services cover areas such as incident management, change management, and service desk operations, with a goal of enhancing customer satisfaction and operational performance. ITSM is known for its expertise in aligning IT services with business objectives and driving continuous improvement in IT processes.