an electricity provider and gas supplier company in East Germany which is a subsidiary of the RWE Group. Because enviaM wants to provide convenience and the best service to their customers and business partners, enviaM together with IT Provider GISA (a company that has shares in enviaM) are trying to find a suitable software for the new customer portal. Finally, enviaM decided to use a product from btexx, a business technology that implements SAP and Microsoft as its enterprise portal.